Privacy Policy

Last updated: 09/22/25

NovaDesk (“we”, “us”) provides lead capture and booking services. This policy explains what we collect and how we use it.

Information we collect

• Contact & business info you submit (name, email, phone, company).
• Lead/booking details processed through our forms, SMS, and calendar integrations.
• Usage data (device, pages viewed, timestamps) via analytics.

How we use data

• To provide and improve our services (qualify leads, book appointments, send summaries).
• To communicate with you about demos, onboarding, support, and updates.
• To comply with legal obligations and prevent abuse.

SMS Communications

When you provide your phone number, you consent to receive text messages from NovaDesk related to scheduling, demos, support, and follow-up about your inquiry. Messages are transactional (customer care) and sent in response to your request. Message & data rates may apply. Reply STOP to opt out or HELP for help at any time.

Processors / third parties

We use reputable providers to operate NovaDesk, for example: email & DNS (Cloudflare), scheduling (Calendly), forms (Formspree), payments (Stripe), messaging/telephony (Twilio), automation (Zapier/Make), storage (Google/Airtable). These providers process data on our behalf under contracts.

Retention

We keep data only as long as necessary for the purposes above or as required by law, then delete or anonymize it.

Security

We use industry-standard security (encryption in transit, access controls). No system is 100% secure; you use the service at your own risk.

Your rights

Where applicable, you may request access, correction, deletion, or portability of your data. Contact us at [email protected].

International transfers

Your data may be processed outside your region where protections may differ. We implement appropriate safeguards.

Children

NovaDesk is not for children under 16 and we do not knowingly collect their data.

Contact

Questions? [email protected]